Parcel fraud

Parcel fraud

Parcel fraud often involves messages claiming a delivery issue and urging recipients to click a link to reschedule or pay a fee. These links typically lead to phishing sites that steal personal or financial information.

Another tactic is stating that a parcel was delivered when it wasn’t, prompting victims to contact the sender and share sensitive details.

Here are some smart alert tips you can share:

Do not click links in unexpected delivery messages. Instead, check the official courier website or app.

Verify tracking numbers directly with the courier.

Be cautious of urgency or requests for payment—legitimate companies rarely demand immediate action via text or email.

Report suspicious messages to Action Fraud (UK) or your local fraud reporting service.

If a parcel is claimed as delivered but isn’t, contact the retailer or courier using official channels, not the details in the message.

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Message Sent By
Deborah Fry
(Staffordshire Police, PCSO, Lichfield)